ACResolution Magazine is published by the
Association for Conflict Resolution (ACR)
2015–2016 BOARD OF DIRECTORS
EXECUTIVE COMMI T TEE
President Donzell Robinson
President-Elect Bryan Hanson
Immediate Past President Nancy Flatters
Vice President Sunny Gutierrez
Secretary Lois Edmund
Treasurer Christy Cumberlander Walker
Diversity Officer Lou Gieszl
Executive Director Cheryl L. Jamison
Sections Director Efrat Almog
Chapters Director Richard Barbieri
ACResolution Magazine (ISSN 1537-6648)
is published quarterly by the Association for
Conflict Resolution, 1639 Bradley Park Dr.,
Ste 500-142, Columbus, GA 31904.
Copyright ©2016 by the
Association for Conflict Resolution.
All rights reserved.
This publication may not be reproduced in whole
or in part without written permission.
Design: Paul Streeto
Editorial Policy: The views expressed in this
publication are those of the various authors for
the purpose of encouraging discussion. Unless
expressly noted, they do not reflect the formal
policy, nor necessarily the views, of the Association
for Conflict Resolution or its editorial staff.
This publication is designed to provide accurate
and authoritative information in regard to
subject matters covered. It is provided with
the understanding that the publisher is not
engaged in rendering legal, accounting or other
professional services. If legal advice or other
expert assistance is required, the services of a
competent professional should be sought.
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1639 Bradley Park Drive
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This issue of ACResolution Magazine includes
a mix of articles and reviews on a variety of topics
in our multi-faceted field.
We begin with an article by Jacqueline N. Font-Guzmán on
the future of the conflict resolution profession, the subject
of our previous issue. Next we have Deborah Prowse’s look
at mediating patient-provider conflicts in health care follows.
Kristen Blankley writes on mediating with families, and
Richard Fincher explains the critical need for mentoring the
next generation of neutrals. Lisa Renee Pomerantz discusses
the current “hot topic” of pre-dispute resolution clauses and
class action waivers in consumer arbitration. We close with
reviews by David Brubaker, Jane Walsh, Craig Runde, and the
undersigned co-editors of several recent books relevant to
We hope you enjoy this medley of new ideas and interesting
Bill Stempel and Cindy Alm
Co-Editors, ACResolution Magazine
P.S. From time to time we’d like to publish photographs by ACR
members (on any subject) in ACResolution Magazine. If you’re
a photographer and want to participate, please send an email
to firstname.lastname@example.org, with “Photography” in the subject line.
Add to your ACR experience
by joining one or more sections.
Sections offer opportunities for networking and professional
development and provide members with timely information about
changes and advances in the practice area through teleseminars,
newsletters, and conferences.